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Frequently Asked Question

FAQ

For full details and information please see our Terms and Conditions, and Privacy Policy. 

 

How do I make an order? 

  • You can place an order online through the website or by contacting the team via email ([email protected]) or phone (0426 750 025). 

 

Is there an order turnaround time? 

  • Orders must be placed three days in advanced. However, please contact us via email or phone as management may accept last minute orders if it possible. What is payment process 
  • Payment can be made online if ordering through the website, or via credit card or electronic bank transfer. Please contact for details. 

 

Do you deliver? 

  • Delivery is possible for suburbs within Sydney’s Eastern Suburbs & CBD. A delivery fee applies. 
  • For deliveries to suburbs outside accepted area please contact the team via email or phone for discussion if possible. Please note additional delivery charges will apply. 
  •  Delivery is not possible on Saturday or Sunday, unless personally organised with management. 
  • See terms and conditions for full details. 

 

Can I pick up for free? 

  • Yes, pick up is available from our store at 75 Fitzroy Street, Surry Hills, 2010, NSW 

 

Allergies 

  • Our products are made in a kitchen that may contain traces of eggs, soy nuts and gluten. Products may therefore contain traces of these allergens. 

 

Are the products Kosher? 

  • Yes, all products are Kosher, certified under the Kashrut Authority of Australia. 
  • The KA logo is on the products sticker. 
  • KA (only) means dairy-free/parev, whereas KA(D) means dairy.
  •  Our products are not Chalav Yisrael. 

 

Can I cancel my order? 

  • Requests for order cancellations need to be made by phone, email or direct contact with our managers. 
  • We are unable to cancel orders or issue refunds or store credits once production has started on your order. 
  • See terms and conditions for full details. 

 

Issues with your order? 

  • If you are unsatisfied with a product, please call and email us immediately so that we have a record of the problem. We will contact you to discuss further. 
  •  See terms and conditions for full details.